Frequently Asked Questions
Everything you need to know about your Hull KR orders and merchandise.
How long does domestic shipping take for official merchandise?
Standard UK delivery typically takes 3-5 working days. Express shipping options are available at checkout for fans who need their gear ready for game day.
Can I return a personalized replica jersey?
Unfortunately, jerseys with custom name and number printing cannot be returned or exchanged unless they are faulty. Please refer to our size guide before placing a custom order.
Do you offer international shipping for overseas fans?
Yes, we ship Hull KR merchandise worldwide. International delivery times vary by location, usually ranging from 7 to 14 working days.
What is your return policy for non-personalized items?
You can return unused items in their original packaging within 28 days of purchase for a full refund or exchange, provided you have the original receipt or proof of purchase.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website.
Are the matchday kits the same as those worn by the players?
Yes, our 'Authentic' range features the exact technical specifications used by the first team, while our 'Replica' range offers a more comfortable fit for everyday fan wear.